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Software for Law Costs Draftsmen |
| Frequently Asked Questions - Exporting | |
| I cannot export any bills to Word whereas it previously worked perfectly. Why is this? When exporting a bill to Word I receive the error message: Call was rejected by Callee |
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| When exporting a bill to Word I receive the error message: Call was rejected by Callee | |
| This message is given by Word when it refuses to do something CostsMaster has asked of it. The most common cause is a lack of memory. Try shutting down any open programs and rebooting your computer. If you are trying to export multiple documents simultaneously it may be that doing them one at a time will cause the problem to go away. There is also a known incompatibility between Word and Norton AntiVirus. Details on how to resolve this are included here. | |
| When printing a bill from Word I get the message: The margins of section 1 are outside the printable area of the page | |
| This is perfectly normal. This is a message given by Word when it thinks that part of the document will be outside the printer's margin. The margins of the page are set very wide in order to print as close to the edge as possible. Despite this warning all text should be properly reproduced. Some of the more basic inkjet printers may have trouble printing some of the text at the edges of the page. In this case your best alternative is to purchase a better printer but if you must persist with the one you have you can try changing the templates manually. | |
| I cannot export any bills to Word whereas it previously worked perfectly. Why is this? | |
| There are two known causes why this can happen, both unrelated to CostsMaster. If you have Norton AntiVirus installed please see the page on the incompatibility between Word and Norton AntiVirus. Otherwise, it appears to be a problem with Word. The solution is to uninstall Word, reboot the PC then re-install Word. Unfortunately CostsMaster cannot assist you with reinstalling Word. To obtain assistance you should contact the maker of your PC if Word came pre-installed or Microsoft if you purchased it separately. | |